How We Work

• We work in 3 hour sessions. (10:00am - 1:00pm, 2:00pm - 5:00pm, 6:00pm - 9:00pm)
• Up to 2 consecutive sessions (6 hours) may be booked only on a Saturday.​
• ​Cancellations are requested to be made at least 24 hours in advance, as a curtesy to our organizers. Reschedules are requested to be made at least 48 hours in advance of the original scheduled date.
• ​Our Priority Services do NOT require an in-home consultation (uploaded photos are requested instead)
• Rates:
  • Our Priority Services have Flat Rates.​
  • Customer grace: If the Priority Service project takes up to an hour longer than the paid number of sessions, there is no extra charge for time and the project will be completed. However, if beyond an hour in a new session, is spent completing the project, the client will be charged the cost of an extra session.
  • Organizer grace: As long as a Priority Service project requires at least two of the three hours in a session to complete it, there will be no refund of money for unused time.​ However, a refund for the cost of one session will be given in cases where less than an hour is used from the final session paid for. In this case, a client may also choose to be refunded in the form of a one session gift certificate instead.​
  • Our Follow-on services are charged at an hourly rate. ($85 per hour)
• ​Full payment for the priority service is collected on site, at the beginning of each project.​
• We accept the following forms of payment: VISA, Master Card
• Satisfaction is guaranteed or we will make it right. 
• Confidentiality is our policy and our promise to all of our customers.

Our system is simple. 
Here is how the process works from start to finish:​

1. An interested customer schedules a consultation call, or books an appointment online.
   1. For consultation customers, any questions will be answered, and there will be a series of diagnostic questions asked by the organizer to determine the right priority service to be scheduled.
   2. If the customer chooses to book an appointment online, nothing else is needed. The organizer will get the appointment via email and will show up to the customer's home at the requested time, ready to work.  The customer will receive a confirmation email shortly after booking her appointment. One confirmation call will be made to the customer at least 24 hours before the scheduled appointment. A final notification call will also be made by the organizer right before traveling to the customer's home, the day of the appointment.            
2. The following information will be given and taken during the free phone consultation. (15 min)
   1. The organizer will inquire of the customer's vision, goals, budget and shopping preferences for their project.
   2. From the photos requested through the online form, the organizer will have already determined the number of sessions and products it will take to complete the priority service.
   3. The organizer will schedule the date and time of the customer's appointment, if they choose to proceed.
   4. The organizer will provide a simple plan of attack and an estimate of hours and cost, as well as indicate any product recommendations to the customer, via email, within 24 hours of the call.
3.  The organizer arrives for the scheduled appointment. 
   1. Brief introductions and review of contract will be given.
   2. Full payment for the priority service is collected before services are rendered. 
   3. "Before" pictures are taken. The scheduled session takes place. "After" pictures are taken.
   4. Arrangements for removal of giveaways are coordinated upon the customer's request (at the expense of the customer).
      
   5. The organizer determines if additional sessions are needed/desired, then they are scheduled. (Any follow-on services that are desired must be booked at this time to get 10% off those services).
4. A brief follow-up evaluation and review of the organizer's work is requested of the customer, via email, within 24 hours of the completed project.